RETURN & EXCHANGE POLICY
We believe in satisfying and delighting our customers. The product which we sell we believe that
is the best customer can get at the price. Chennai Silk Palace continue work towards protecting our
customer’s interests & strive hard to satisfy your needs with our friendly customer services. Our
return policy is made keeping our valuable customers in mind and hence we have easy transparent
procedure for it. However, we wish that you do not need to use the policy as far as possible,
but we do understand that under unforeseen conditions it is necessary to replace/return the product.
To ensure this, we have designed hassle-free and streamlined process to return products, whenever
What is Chennai Silk Palace.com Return Policy?
Our "100% Buyer Protection Program" allows for easy returns and exchange for:
- Products which Different From mention / Showing on Website.
- Products which you received in "Damaged/Defective/Broken" condition
- Products not as per description/photo on the website.
All products must be returned in their original condition along with the bills and labels.
Please follow the below given steps:
- For Register your dispute within 24hrs from the delivered time.
- Disputes registered after Stipulated time we are unable to Accept Refund or Return.
We are not to entertain beyond Refund Policy keep always in mind.
Note: Items falling under following categories CANNOT be return
What is process for Return Product?
You can raise a dispute within 24hrs of delivery.
For Return Email Our Team: email@example.com
Please go through the below points to find out whether your shipment is eligible for
return or not : -
For a return, customer needs to raise query through Email within 24 Hrs. of the received product,
Email Us on : firstname.lastname@example.org
- If a customer wants to return the product, in any case, they need to send the product by
their own courier service to our Chennai Silk Palace will not bear the courier charges.
- As soon as we receive the product in our warehouse. customer also get notification by SMS in
register mobile number after we will transfer amount to wallet (Amount will be refunded in the wallet
of customer by means of reward.) which can be used to purchase anything else from the website.
- Wallet Amount is valid for lifetime. There is no expiry.
- Returns are accepted only if there is a manufacturing defect in the delivered product.
- Amount can be Replaced only when we receive the product back at our warehouse.
- We shall not refund the shipping charges paid by you while purchasing the item
- We shall not refund the customs duties or taxes, if applicable, or paid by you at time of
receiving the goods.
- For alterations, you can send the product back to us for which the shipping charges will be
borne by the customer.
- We will not process a refund in case you do not like the product due to any reason.
- A Wallet amount will be authorised in this case. Our customers are hereby notified that
we do not accept any cancellations
- No returns shall be accepted for the items sold in clearance sale or during any promotional offers.
- Returns are accepted only when the products returned are intact with original brand tags,
packaging & are unused without any damage.
- • A person who ordered from our website www.ChennaiSilkPalace.com, is agreed to our all the
terms & conditions mentioned as above. One who does not agree with them, should not proceed to order
anything from our website http://www.Chennai SilkPalace.com